RETURNS
Would you like to return your product? No problem. Returns can be made up to 365 days after receiving your order. Filling in the return application on our website is necessary for returning products. Below we explain how you can easily register a return.
How do I return (part of) my order?
Check that you meet the return conditions (found at the bottom of this page). Is this the case? Then log in via My Maxaro and choose 'Return request'. Then select the order from which you want to return a product.
Fill in the return form and choose the return reason. After completing the return request, you will receive a confirmation e-mail with the return label. Print the return label and stick it on your return parcel. You will find further instructions on how to return your product in this e-mail.
Will you have the return collected? Then prepare the shipment for the carrier. Have you chosen to return the product yourself? Then take the product back to our warehouse in Roosendaal or drop it off at a DHL ServicePoint.
The purchase amount will be transferred to you within 10 working days after receipt and approval of the returned product. This will be offset against the return costs.
Not satisfied with your purchase and want to exchange a product? Please follow the return instructions above and then order the desired product.
Have you received the wrong product, are you missing a product or is a product damaged? How annoying, our apologies. Please fill in the service form.
Frequently asked questions
